TERMS AND CONDITIONS

PRICES
All prices on the website are in Euros, including VAT and shipping costs within the Netherlands. We ship abroad, these costs depend on the weight and the destination.

ORDERS
Orders are placed by completing the form and sending the order (don’t forget to mention the desired size or lenght of the item you’re purchasing). Once your order is in our system, it will be immediately confirmed by e-mail (please double check your spambox). This email will give you the total amount of your order plus shipping costs plus payment details. If the article is not in stock, you will receive an email with the expected delivery time. Please contact us if you haven’t received a confirmation email, because it might be that your order hasn’t been received. By placing an order at StudioFAEH you agree to our terms and conditions.

PAYMENT
All the shop prices are inclusive 21% VAT, plus shippingcosts for international despatch. Payment is possible by bank transfer with IBAN/BIC numbers.

SHIPPING AND DELIVERY TIME
The order is given to PostNL Mail within 1 working day of receipt of payment. Shipment is carried out at the risk of the customer.

Delivery of goods (0-250 grams) within The Netherlands: 2,50

Worldwide (PostNL Priority Mail) 0-250 grams: € 6,65 and 250 grams-2 kgs: € 15,00

The delivery time starts once StudioFAEH has received your payment. We are not responsible for loss or damage of goods during shipment by mail. All items are shipped in aircushioned envelopes.

RETURN POLICY
It’s not possible to return or to exchange an article due to hygiene and usage, but in case of any questions or complaints please send an e-mail to info@studiofaeh.nl within 3 days after delivery. We are sure we’ll be able to find a solution for the problem.

PRIVACY
All personal information remains confidential.